Track Your Order
Follow your Ritamie jewelry from our atelier to your doorstep
How to Find Your Order Number
Your order number can be found in several convenient locations
Order Confirmation Email
Check your inbox for an email from Ritamie with the subject "Order Confirmation - #RM-XXXXXX". Your order number is displayed prominently at the top of this email.
Account Dashboard
If you created an account during checkout, log in to your Ritamie account and navigate to "Order History". All your order numbers will be listed there with their current status.
Contact Customer Service
Can't find your order number? Our customer service team can help. Provide your full name and email address used during checkout, and we'll locate your order details.
Understanding Your Order Status
Your Ritamie order goes through several carefully monitored stages to ensure exceptional quality
Order Received
Your order has been confirmed and payment processed
Design Approval
For custom pieces: Review and approve your 3D preview
In Production
Your jewelry is being crafted by our expert artisans
Quality Check
Final inspection and certification preparation
Shipped
Your order is on its way with tracking information
Delivered
Your Ritamie jewelry has arrived safely
Custom Orders: Made-to-order pieces may take additional time for design approval and crafting. You'll receive email updates at each milestone.
What You'll See When Tracking
Comprehensive tracking information once your order has shipped
- Order number and date placed
- Current order status with estimated delivery date
- Shipping carrier name (USPS, FedEx, UPS, or DHL)
- Tracking number with direct link to carrier tracking
- Shipping address and contact information
- Product details and order summary
- Real-time shipment location updates
Frequently Asked Questions
Quick answers to common questions about order tracking
1.Where can I find my order number?
Your order number is included in the confirmation email sent immediately after your purchase. It follows the format "RM-XXXXXX". You can also find it in your account dashboard under Order History.
2.When will I receive my tracking number?
For ready-to-ship items, you'll receive a tracking number within 1-2 business days after order confirmation. Custom or made-to-order pieces will receive tracking once production is complete and the item has been shipped.
3.How long does shipping take?
Domestic shipping within the United States typically takes 3-5 business days via our trusted carriers. International shipping times vary by destination, ranging from 7-14 business days. Estimated delivery dates are provided at checkout.
4.What if my tracking shows delivered but I haven't received it?
Please check with household members, neighbors, or building management. Sometimes packages are left in safe locations. If you still cannot locate your order after 24 hours, contact our customer service team immediately for assistance.
5.Can I change my shipping address after placing an order?
Address changes may be possible if your order hasn't shipped yet. Please contact our customer service team immediately at contact@ritamie.com or call us during business hours. Once shipped, address changes cannot be made.
6.Do you ship internationally?
Yes, Ritamie ships worldwide. International shipping times and costs vary by destination and are calculated at checkout. All international shipments include tracking and insurance for your peace of mind.
Need Help with Your Order?
Our customer service team is here to assist you with any questions about your order or tracking information