Warranty Policy
At Ritamie, we are committed to the quality and craftsmanship of our jewelry. Every product is backed by a warranty to ensure peace of mind and long-lasting beauty.
Contents
Warranty Coverage
All Ritamie products are automatically covered under warranty starting from the date of receipt, based on the specific product line guidelines.
Warranty Period: 12 months
Coverage Includes:
- • Ring cleaning
- • Product inspection and condition check
Certification & Documentation
Each qualifying product includes:
- • Product certificate
- • International appraisal certificate for the main stone (IGI / GIA), if applicable
Important
These documents are required for warranty and repair services.
Warranty Services & Fees
| Service Description | Within Warranty | Out of Warranty |
|---|---|---|
| Polishing | $0 | $30 |
| Bent ring | $0 | $20 |
| Broken ring | $0 | $25 |
| Lost white gemstone (per stone) | $25 | $25 + $20 repair fee |
| Center stone setting fee | $0 | $30 |
| Diamond resetting (excluding new diamond cost) | $0 | $30 |
| Ring resizing | $30 | $30 |
| Repair due to wear & tear or accidental damage | $0 | $30 |
| Lost small diamond | Please contact Sales | Please contact Sales |
Warranty Exclusions
The warranty does not cover:
- • Scratches or natural wear and tear over time
- • Damage caused by improper use or lack of care
- • Shipping costs associated with warranty or repair services
Warranty Terms & Procedures
To submit a warranty or repair request:
Contact our sales representatives for assistance
Our team will review your request and confirm warranty eligibility
If the request is not covered under warranty, a repair quote will be provided
Shipping for Warranty Service
- • If using Ritamie's shipping service, a prepaid shipping label will be provided
- • If shipping independently, customers must provide a valid tracking number
- • Ritamie is not responsible for loss or damage during transit
Customers may continue to receive repair services at discounted rates after the warranty period expires.
Jewelry Care Instructions
To preserve the beauty and longevity of your jewelry, we recommend the following care guidelines:
• Avoid wearing jewelry during heavy activities, sports, or manual labor
• Keep jewelry away from chemicals such as perfume, cosmetics, cleaning products, and chlorine
• Remove jewelry before showering, swimming, sauna use, or sleeping
• Store jewelry separately in a soft pouch or jewelry box
• Clean jewelry regularly using a soft cloth or approved jewelry cleaner
• Schedule periodic professional inspections to ensure stone security and durability
Proper care will help maintain your jewelry's original brilliance.
Packaging & Inclusions
Each Ritamie product is packaged with:
- • Premium jewelry box
- • Warranty card
- • Diamond certificate (if applicable)
- • Jewelry cleaning cloth
Important
All original packaging and documentation must be included for warranty service.
Online Warranty Registration & Account Benefits
Automatic Registration
All orders are automatically registered for warranty when customers create and sign in to their Ritamie online account.
No additional registration is required. Your account allows you to:
- • Manage and review orders
- • Track shipment status
- • Submit warranty or repair requests
- • Receive promotions and special offers
Important Notes
- • Warranty coverage is subject to the terms and conditions of each product line
- • Proof of purchase is required for all warranty services
- • Warranty benefits are non-transferable
Need Assistance?
If you have questions regarding warranty coverage or repairs, please contact us: